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1.




2.

a)How do you log complaints?



b) How long does it take for customer complaints to be addressed?





c) Are the complaints addressed to your satisfaction?



3.

a) How long does it take to process a License after payment?





b) Would it be convenient for you to have an automated Licensing system?




Would you prefer receiving this questionnaire by email or other means?



Thank you for taking your time to fill this questionnaire